Job Summary

The position is integral to the on-going technical solution deployment and technical application support of skilled services (PS) capabilities. This includes five key areas:
- Demonstrates product expertise in most Genesys Cloud products
- Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.
- Follows PS implementation standards
- Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
- Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions

Major Responsibilities/Activities

The Genesys Cloud Implementation consultant is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products.

Solution Deployment
- Works in close concert with Project Manager in successfully delivering projects.




- Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
- Follows PSO implementation standards
- Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)
- Execution of project plan tasks associated with engagements
- Test plan validation in close collaboration with Quality Assurance team
- Regular communication of project status
- Provides onsite/remote support for customer escalations as needed
- Maintains on average of 70+% utilization for billable projects
- Identifies engagement-related problem areas and solves the issues in a proactive manner
- Assists the Customer Care organization in performing service call/maintenance activities as required
- Provide technical training to internal or external resources

📌 PS Consultant-Genesys Cloud Implementation (Hyderabad)
🏢 Genesys
📍 Hyderabad