Req ID: 60918

Job Function: Service

Posting Start Date: 23/07/2026

Posting End Date: 23/07/2026

Division: UK Business

Job Location: IND Gurugram - Tower B and C

Advertised Salary: Competitive

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About the role

The Service Ops. Advisor 3 assists in the operational enablement and readiness of services offerings and capabilities, fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.
What you’ll be doing

1. Assists the resolution of Sale Operation processes and service issues by liaising with different teams, and communicating key information to other stakeholders as required.

2. Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers.

3. Develops and maintains relationships with suppliers, customers and internal stakeholders.

4. Collates data in order to assist with accurate and timely reporting and related insights in respect of key performance metrics.

5.



Contributes to the Service Operations initiatives and ensures that services are aligned to the client's business requirements.

6. Assists the implementation of tactical strategies and improvement plans for Sales Operations.

7. Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.

8. Assists in the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.
Essential Skills / Experience
Desirable Skills / Experience
Our Package

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for positive. Our customers include consumers, small, medium and large businesses, public sector organisati

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