We're looking for a Desktop Support Engineer to join our team

If you enjoy troubleshooting, resolving IT issues, and ensuring seamless day-to-day operations, this role is for you.

What will you do:

Objective:

Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries.

Note: Although the title says Field Services, this role is fully office-based. Focus is on providing in office desktop support to internal users, handling service tickets.

Responsibilities:

1. To support daily technical support activities for computers & all other end point devices.

2.



Update the support ticket with the progress till resolution.

3. Conduct remote desktop troubleshooting of end-user issues.

4. Adherence to organization processes for desktop/laptop configuration.

5. Route/Assign tickets to the appropriate support group, if necessary.

6. Following-up with end users, if necessary, for closure of pending tickets.

7. Following-up with other support groups, vendors if necessary.

8. Troubleshooting Applications, Operating Systems, VPN, HVD, MS-Office, Outlook, Skype etc.

9. Assist the project team for in-scope assigned desk-side projects.

10. Tracking of asset allocation and movements. (IMAC Process)

What we are looking for:

Technical Skills:

Hardware and Networking:

1. Ability to differentiate between different type of IT assets.

2. Ability to install and configure end point devices.

3. Ability to configure extended devices (such dual screen)

4. Understanding o

📌 Desktop Support Engineer (Gurugram)
🏢 Microland
📍 Gurugram