Title- Store Manager
Reporting to Area Operations Manager
Location: Gurgaon
About the Role: A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the stores
Preferred candidate profile
Responsibilities:
Area: 1. Customer focus: Driving Net Promoter Score -
- Greeting customers when they enter store and coaching the team to do the same Customer focus:
- Driving Net Promoter Score Displaying commitment towards providing exceptional
- Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
- Striving to have long lasting and fruitful relationships with each of our customers
2. Driving sales vs. plan
- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Developing a culture of high sales performance expectations, i.e. Sales Leadership
- Motivating and inspiring the field team to drive for results
- Assessing field capability and establish performance priorities at group level
3. People Development (Attrition Control)
- Assisting in recruiting and selecting high potential staff
- Providing effective on-the-job training and guidance to team members making use of company training modules
- Delivering transparent, motivating and constructive feedback in a timely manner to all retail associates
- Evaluating the training needs of store associates and working closely with L&D; department to Control) execute the developmental plan
- Understanding the reasons for attrition and taking measures to control it
4. Cash & Inventory management
- Monitoring cash reconcil
📌 Sales Manager @lenskart-pune
🏢 Lenskart
📍 Pune