This role supports policy servicing activities for an international property and casualty insurance portfolio with a focus on accurate documentation timely updates and high quality customer interactions. The specialist uses English communication skills and MS Office tools to manage policy lifecycle tasks during night shifts from the office ensuring reliable back office support that strengthens customer trust and organizational efficiency.
Responsibilities
- Manage end to end policy servicing tasks such as data entry endorsements renewals and cancellations to ensure accurate and timely maintenance of policy records in core systems
- Prepare review and update policy documentation using MS Office applications to maintain clarity consistency and compliance with internal standards
- Validate incoming policy information against source documents to minimize errors and reduce rework across downstream processes
- Respond to internal stakeholder queries in English through email or calls to provide explicit and courteous updates on policy servicing requests
- Coordinate with underwriting or operations teams to clarify missing information and resolve discrepancies that may delay policy issuance or servicing
- Monitor daily work queues and service level targets to ensure that assigned policy servicing activities are completed within agreed timelines
- Document process steps and exceptions in a structured format to support audits quality reviews and continuous improvement initiatives
- Use spreadsheets and templates in MS Office to track volumes turnaround times and quality metrics that reflect team performance
- Apply basic knowledge of property and casualty insurance concepts when available to interpret coverage details and support accurate data capture
- Follow defined standard operating procedures a
📌 Walkin Interview (Chennai)
🏢 Cognizant
📍 Chennai
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