Job Description – Retail Store Trainer

Department: Retail Operations
Reports To: Retail Operations Head / HR Head
Location: Gujarat (Frequent travel to retail stores)
Employment Type: Full-Time

Job Summary

We are looking for a passionate and experienced Retail Store Trainer to develop, implement, and monitor training programs for our retail store teams. The ideal candidate will ensure that every employee is well-trained in product knowledge, sales techniques, customer service, SOPs, food safety, and store operations, ultimately improving store performance and customer satisfaction.

Key Responsibilities1. Product Knowledge Training
- Conduct training on all product categories and brands.
- Explain product features, health benefits, certifications, and customer FAQs.
- Educate staff on chemical-free farming, organic products, A2 dairy, and healthy lifestyle concepts.
- Conduct regular product knowledge assessments and quizzes.
- Ensure store teams confidently recommend suitable products to customers.

2. Sales & Customer Engagement Training
- Train staff on consultative selling,



cross-selling, and upselling techniques.
- Improve Average Bill Value (ABV) and customer conversion rates.
- Teach objection handling and closing techniques.
- Coach employees on customer engagement and relationship building.
- Monitor sales performance and provide refresher training.

3. Customer Service Excellence
- Train employees on qualified customer greeting and interaction.
- Improve communication and interpersonal skills.
- Handle customer complaints and conflict resolution effectively.
- Build customer loyalty through excellent service.
- Promote positive customer experiences across all stores.

4. SOP & Store Operations Training
- Train staff on company Standard Operating Procedures (SOPs).
- Billing and POS system operations.
- Inventory management and stock control.
- Goods receiving, returns, and exchange procedures.
- Store opening and closing checklists.
- Cash handling a

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