Job Title: Quality
Analyst – Business Development Team

Location:
Bangalore, Koramangala

Experience:
Minimum 1 year in Inside Sales/Business Development (US/UK Markets)

Department:
Business Development

Shift: Night Shift

Timings: 7:30pm-5:00AM

Working Days: 5 Days (Mon-Fri)

Work Mode: In office

Job Overview:

We are seeking detail-oriented
Quality Analyst to
support our Business Development team in ensuring the highest level of performance, communication standards, and client

engagement. This role will play a crucial part in enhancing team effectiveness, monitoring lead engagement quality, and identifying areas for continuous improvement in our business development practices.

Key Responsibilities:
- Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience.
- Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.
- Review and assess proposal responses and RFP documentation for quality, customization,



and value proposition.
- Collaborate with BD team members to enhance outreach strategies, pipeline management, and client nurturing efforts.
- Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.
- Track KPIs and conversion metrics to analyze trends, spot gaps, and implement corrective measures.
- Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.
- Maintain documentation of quality standards, audit outcomes, and improvement initiatives.
- Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.

Knowledge, Skills & Abilities:
- Minimum 1 year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.
- Strong understanding of sales pipelines and lead management across sh

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