Role & responsibilities

Job Title: Senior Director/VP Digital Infrastructure Cloud Services

Location: Bangalore / India (Remote)

Experience: 1520+ Years

Reporting To: VP / Head of Delivery / CIO
Role OverviewThe Director – IT Infrastructure Services is a senior leadership role responsible for end-to-end ownership of Managed Infrastructure Services delivery, operational excellence, client engagement, and growth enablement. This role combines service delivery governance, operational leadership, presales/proposal capabilities, and strategic transformation across infrastructure domains.
Key Responsibilities1. Service Delivery & Operations Management
- Lead 24x7 managed services delivery across infrastructure towers (Compute, Network, Cloud, End User, Security).
- Own service quality, SLA/KPI adherence, and continuous improvement initiatives.
- Drive incident, problem, change, and capacity management aligned to ITIL best practices.
- Ensure operational efficiency through automation, standardization, and process optimization.




- Manage multi-geo delivery teams and global service models.

2. Managed Services Governance
- Establish and enforce delivery governance frameworks (weekly, monthly, quarterly reviews).
- Define and track operational metrics, dashboards, and reporting cadence.
- Lead service improvement programs (CSI) and transformation initiatives.
- Ensure compliance, audit readiness, and risk management across accounts.

3. Client Engagement & Stakeholder Management
- Act as primary escalation point for key enterprise clients.
- Build solid relationships with CIOs, CTOs, and business stakeholders.
- Drive customer satisfaction (CSAT), retention, and account growth.
- Lead executive business reviews (EBRs) and strategic roadmap discussions.

4. Presales & Proposal Management
- Support and lead RFP/RFI/RFQ responses for infrastructure and managed services deals.
- Define solution architecture, operating models, and pricing strategies.
- Collaborate with sales t

📌 Senior Director/VP Digitial Infrastructure and Cloud Services (Bengaluru)
🏢 Inoptra Digital
📍 Bengaluru