1. Job Purpose

SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.

Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time.

CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives.
- Maximize Service and Network availability.
- Enhance customer experience

To achieve the objective, CLOUD GM needs to
- Provide expert level (Level 3) support for the cloud infra critical incidents happening in the network.
- Ensure Corrective and Preventive actions through problem management.
- Conserve and disseminate Knowledge acquired.
- In depth technical discussion with vendor experts to bring the solution & implement effectively
- Extend support in presentations from the cloud infra stands point.

Legends –

TAC – Technical Assistance Centre





PBM– Problem Management

KM – Knowledge Management

2. Key Accountabilities / Key Result Areas
- To lead and govern end-to-end telco cloud operations across Nokia, Cisco, Ericsson, Mavenir, ZTE & Huawei setups and ensure 24x7 support for critical incidents across VIL network with focus on SLA adherence, network stability and customer experience.
- Drive advanced troubleshooting strategy using cloud OS/hardware logs, alarms, outages & KPI analytics with strong understanding of ETSI MANO architecture.
- Provide leadership on RedHat OpenShift and cloud-native platforms ensuring operational excellence and platform stability.
- Drive adoption of NFVI solutions and recent technologies like OpenShift virtualization with focus on scalability and transformation.
- Provide strategic oversight on Nokia Airframe, HPE and Dell/EMC infrastructure and related issues.
- Lead proactive & reactive Problem Management, eliminate

📌 GM - Cloud Operations (Pune)
🏢 Vodafone Idea
📍 Pune