About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand’s largest manufacturer of food and beverage packaging, made from household recycling. As Australia’s largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Position Summary:

This role provides customer service and commercial operations support from the Global Capability Centre (GCC) in India. It involves managing customer orders, supporting account management activities, maintaining accurate systems, and communicating effectively with customers and internal teams.

Supporting a fast-paced manufacturing business,



the role requires close collaboration with customers, as well as production and product design teams.

The focus is on delivering high-quality work, ensuring data accuracy, and continuously improving processes related to order management, product setup, and customer service.

Key Responsibilities:

Customer Service and Order Management:
- Process and manage customer orders accurately and on time.
- Track orders and resolve issues to ensure on-time delivery.
- Respond to customer enquiries and provide transparent, proactive updates.
- Handle customer complaints and ensure they are resolved quickly.
- Support delivery coordination, including pallets where required.

Account Support and Coordination:
- Maintain customer records, pricing, and account information.
- Support sales activities, including lead follow-up and coordination.
- Assist with payments, debt follow-up, and required approvals.
- Work closely with inte

📌 Customer Operations Specialist (Hyderabad)
🏢 Visy
📍 Hyderabad