1.1.1 Hardware Break-fix services for desktop, laptop hardware peripherals IMAC services for desktop, laptop and other EUC devices which includes device refresh and coordination within the site 1.1.2 Smart Hand Support for Server, Network, MFD, and other site specific IT devices. Site Coordination Services which includes coordination with technical towers, OEM and third party vendors 1.1.3 Tape rotation support during PPM Oversight on computer room (MDF / IDF) and Site infrastructure maintenance which includes coordination with power and telecom vendors for issue resolution 1.1.4 Participate in local business unit consulting and escalation management which includes being IT go to person for local business unit and assist to identify the demand and requirement, Participate in BCP & DR initiatives, Application Support for site specific apps which includes vendor coordination Support TCS in the Training & Awareness Conduct training to site users, embedded IT, Plant IT and bring awareness about IT policies, procedures and changes as part of IMAC services and IT Support.



1.1.5 Vendor coordination services which includes, MFD, escort and issue management, for site specific IT related procurements, validate receipt of equipment Audio & Video conferencing support for user related issues. Vendor coordination for unresolved hardware support needs. 1.1.6 Mobile device support for user related issues. Vendor coordination for unresolved hardware support needs. Projects Support - Provide required support for project planning, execution and closure which includes performing any site specific work that is identified as part of the project plan provide consultation to project team by sharing site information within scope of work or as agreed on. 1.1.7 Asset and inventory management which includes maintaining the inventory in the local IT depot for devices and spare parts VIP Support means providing technical support to VIP, within PPM, at the FTE site location office, Home office an

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🏢 Oikotechno Japan Co.
📍 Gurugram