Job Prospect – L2 Technical Support Engineer | Fiserv

Client:
Fiserv

Role:
L2 Technical Support Engineer

Experience:
3+ Years

Employment Type:
Full-Time

Joining:
On or before
27th July
(Immediate Joiners Preferred)

CTC:
Up to
₹6.5 LPA

Job Overview

Fiserv is hiring experienced
L2 Technical Support Engineers
to provide technical troubleshooting and customer support for enterprise applications and systems. The ideal candidate should have strong technical support experience, excellent communication skills, and be comfortable working in rotational shifts.

Key Responsibilities
- Provide L2 technical support and troubleshoot customer issues.
- Diagnose, investigate, and resolve technical incidents within defined SLAs.
- Handle customer queries through phone, email, and ticketing systems.
- Escalate complex issues to appropriate teams when required.
- Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
- Deliver a high level of customer satisfaction while adhering to support processes.




- Collaborate with internal teams to ensure timely issue resolution.

Required Skills
- Minimum
3+ years
of experience in Technical Support, IT Support, Application Support, Product Support, Help Desk, or Service Desk.
- Candidates from
Customer Support/International Voice Process
may also be considered if they possess
excellent (C1-level) English communication skills
and strong troubleshooting ability.
- Strong analytical and problem-solving skills.
- Experience working with ticketing tools and incident management processes.
- Excellent verbal and written communication skills.
- Customer-focused approach with the ability to handle high-priority issues.

Eligibility Criteria
- Minimum
3 years of relevant experience
.
- Must be available to
join by 27th July
.
- Willing to work in
rotational shifts
, including night shifts if required.

📌 Technical Support Engineer (Chennai)
🏢 Fiserv
📍 Chennai