HealthyChef

*Bengaluru, Karnataka | Full-time | On-site*

Operations Manager

HealthyChef is a subscription-based healthy meal service in Bengaluru, built around high-variety, nutritionally differentiated meal plans and a dedicated nutritionist for every subscriber. We're looking for an Operations Manager to take ownership of Delivery, Purchases, and Facilities — and to build the systems, SOPs, and controls that let these functions run without depending on any one person.

This is a builder's role. You'll inherit a well-run operation and be trusted to make it scalable — with the eventual goal of replicating our kitchen operations in a new city.

The Mandate

Own end-to-end operations across Delivery, Purchases, and Facilities. Go beyond keeping things running — build the playbooks, vendor systems, and performance tracking that make operations scalable and independent of any single person. This role comes with real authority to enforce standards and compliance, not just flag issues upward.

What You'll Own

Delivery Operations




- Manage the delivery team across morning and evening slots
- Assign and reshuffle delivery routes for new and existing customers
- Coordinate 3PL backup when delivery staff are unavailable
- Act as the real-time point of contact for delivery staff resolving on-route issues
- Confirm delivery serviceability for recent locations, working with the sales team
- Recruit delivery staff for new routes or to cover attrition
- Process weekly delivery staff payments
- Build and enforce delivery SLAs — track on-time performance, set escalation steps for repeated delays, and standardize onboarding for new delivery hires

Purchases & Procurement
- Collect requirements from chefs across groceries, meat, eggs, packaging, consumables, bakery, and small asset purchases
- Procure through online and local vendor channels, including urgent quick-commerce orders
- Manage vendor payments
- Build a vendor evaluation framework (price, quality, reliability) with identif

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