- Configure and implement Salesforce Agentforce for customer service and support use cases
- Design AI-driven workflows for case deflection, auto-resolution, and agent assistance
- Integrate Agentforce with Service Cloud, Omni-Channel, Knowledge, and Einstein features
- Collaborate with stakeholders to gather requirements and translate them into Agentforce solutions
- Customize conversation flows, intents, and actions for virtual agents
- Ensure best practices around data security, performance, and scalability
- Conduct testing, user training, and post-implementation support
- Prepare functional and technical documentation

Skills & Qualifications:
- Robust experience with Salesforce Service Cloud
- Hands-on experience with Salesforce Agentforce / Einstein Bots / AI-driven service tools
- Understanding of case management,



customer support processes, and automation
- Experience with integrations and APIs is an added advantage
- Knowledge of Salesforce security, roles, and sharing model
- Ability to translate business needs into AI-enabled Salesforce solutions

Apply today with your updated resume to the below mentioned mail id and showcase your expertise as a Salesforce Developer.

Email id: career@drizzleit. org

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Agentforce Consultant (Pune)
🏢 Drizzle IT Services
📍 Pune