Role Overview
- We are looking for a high-ownership Forward Deployed Engineer to deploy and integrate Voice AI solutions within enterprise call center environments.
- This is a hands-on, highly client-facing engineering role. You will participate directly in client discussions, understand technical and business requirements, translate them into practical integration plans, and independently drive deployments into production.
- The role is suited to someone who is comfortable working in a fast-moving startup setting where systems, requirements, and priorities may evolve quickly. You should be able to understand unfamiliar repositories and infrastructure, identify the appropriate internal stakeholders, ask relevant questions, communicate blockers promptly, and begin contributing effectively within a short period.
- The successful candidate should demonstrate strong adaptability, independent execution, proactive communication, and the ability to collaborate effectively with both enterprise clients and internal engineering teams.
Key Responsibilities
- Deploy and configure Voice AI systems for customer support, IVR, inbound calling, and outbound calling use cases.
- Participate directly in enterprise client calls to understand operational and technical requirements.
- Translate technical concepts, system limitations, and integration requirements into clear language for clients and non-technical stakeholders.
- Independently convert client requirements into technical workflows, integration plans, and production deployments.
- Integrate Voice AI solutions with call center platforms such as Avaya, Vocalcom, Genesys, Five9, Twilio, Amazon Connect, or similar systems.
- Work with SIP trunking, call routing, session handling, IVR flows, transfers, and call handoffs.
- Build and manage API, webhook, CRM, and backend-system integrations.
- Review unfamiliar repositories, infrastructure, and existing workflows to quickly understand the end-to-end system architecture.
- Crea
📌 Forward Deployed Engineer (India)
🏢 UpTye
📍 India