Job Requirements

Role Summary

We are looking for an E-commerce Content & Website Operations Executive to support day-to-day website operations, content updates, catalog management, and coordination across teams to ensure a smooth online customer experience.

Key Responsibilities

1. Website Operations & Content Management
- Manage content updates across homepage, category pages, landing pages, and campaign pages.
- Handle day-to-day product listing and catalog updates, including SKU launches, stock availability, metadata, and attributes.
- Ensure website content is accurate, up to date, and aligned with brand and SEO guidelines.
- Maintain CMS hygiene and support timely execution of website refreshes and campaign updates.

2. Website Quality & Customer Journey Checks
- Conduct regular website checks to identify issues such as broken links, missing images, outdated content, and pricing/promotion mismatches.
- Review product and landing pages for content accuracy and overall user experience.
- Track and escalate issues that may affect website performance or customer experience.





3. Cross-functional Coordination
- Coordinate with internal teams for timely closure of website-related issues.
- Act as a liaison with IT for troubleshooting and issue resolution.
- Support customer-facing issue resolution related to product information, website errors, and order tracking.
- Work with marketing, merchandising, and support teams to ensure smooth execution of updates and campaigns.

4. Basic Analytics & Reporting
- Track and share regular updates on key website and product performance metrics.
- Support reporting on key indicators such as product performance, page performance, bounce rate, CTR, and exit pages.
- Highlight basic trends and areas that may need attention.
- Assist in preparing weekly or monthly reports for internal review.

5. Logistics & Operations Coordination
- Coordinate with operations teams to support smooth execution of order-related processes.
- Follow u

📌 Ecommerce Manager (Bengaluru)
🏢 Titan Company
📍 Bengaluru