Group Company:
LeadSquared (MarketXpander Services Pvt. Ltd.)

Designation:
Project / Program Manager — CRM Implementation

Office Location:
Mumbai, India

Position description:
Own end-to-end delivery of large-scale CRM implementation projects, serving as the single point of accountability for scoping, planning, execution, stakeholder management, and go-live across complex, multi-stakeholder programmes for enterprise and mid-market clients across multiple industries.

Primary Responsibilities
- Own the full project lifecycle — contract signature to hypercare — for CRM implementation projects
- Define project scope, WBS, milestones, resource plans, and risk registers in alignment with contract deliverables
- Drive weekly/monthly governance reviews with clients, integrators, and internal cross-functional teams
- Manage dependencies across implementation, product, integrations, infra, and compliance workstreams
- Ensure on-time, on-scope go-lives with validated client sign-offs
- Serve as primary relationship owner with senior client stakeholders (CXO/VP/Director level),



system integrators, and vendor partners
- Navigate complex procurement cycles, change management, and stakeholder alignment within large organisations
- Represent LeadSquared in steering committee meetings, MIS reviews, and vendor coordination meetings

Additional Responsibilities
- Maintain a live risk and issue log; drive mitigation actions with explicit owners and timelines
- Ensure project documentation, change requests, and SLA adherence meet contractual and audit requirements
- Co-ordinate with legal, finance, and compliance teams for invoicing milestones, contract amendments, and GFR/tender compliance
- Work with product, engineering, and customer success teams to prioritise client-specific CRM requirements
- Provide accurate project status, revenue recognition forecasts, and risk flags to leadership weekly
- Build and maintain project artefacts — SOW trackers, RACI matrices, Gantt charts, MOM reg

📌 Program Manager (Mumbai)
🏢 LeadSquared
📍 Mumbai