Designation: Associate Manager - Full Time

Role: Associate Manager - Operations (Insurance)

Department:Operations (eConsult Operations)

Location: Gurgaon, Haryana

Role Overview

We are looking for an experienced Associate Manager - Operations with mandatory Insurance industry experience to lead day-to-day operations and ensure operational excellence across client accounts. The role involves managing cross-functional teams, monitoring operational performance, driving SLA adherence, maintaining data accuracy, and ensuring seamless service delivery. The ideal candidate should possess robust leadership capabilities, analytical skills, and expertise in MIS reporting, client management, and process optimization.

Key Responsibilities
- Manage client relationships and ensure high levels of customer satisfaction.
- Drive SLA adherence and monitor operational performance across all assigned processes.
- Lead Operations, Quality (QC), and Customer Support (CS) teams to achieve business objectives.
- Monitor productivity, quality, turnaround time (TAT), utilization,



and other operational KPIs.
- Manage operational data, ensure data accuracy, maintain MIS reports, and generate actionable insights for business decisions.
- Prepare, analyze, and present operational dashboards and reports using Microsoft Excel.
- Ensure data integrity, confidentiality, and timely reporting in accordance with organizational standards.
- Drive operational targets and ensure achievement of business goals.
- Handle client and operational escalations with timely resolution and effective communication.
- Identify opportunities for process improvement and implement best practices to enhance operational efficiency.
- Collaborate with internal stakeholders to ensure smooth execution of operational activities.
- Coach, mentor, and develop team members to build a high-performing and engaged team.

Desired Candidate Profile
- Bachelor's degree in any discipline; MBA preferred.
- 8-9 years of experience in

📌 Associate Manager (Gurugram)
🏢 TATA 1 MG
📍 Gurugram