Role- Network Support Engineer

Location: This is a hybrid opportunity in Noida, Bangalore, Hyderabad,Pune, Gurugram area.

Exp- 5+ years

Shifts- 24*7 rotational

About the team-

You will be part of our 24x7 Managed Service Team, delivering top-tier support to clients across various industries and sizes.

We are a Managed Service Provider with clear growth ambitions, and were looking for proactive, detail-oriented professionals who thrive in a fast-paced, client-focused environment. You will bring strong networking, data centre, and security expertise—especially in Cisco, HP/Aruba, Juniper and Palo Alto solutions—and a passion for supporting new and emerging technologies.

Key Responsibilities:
- Network Management: Monitor and maintain client systems to ensure peak performance, security, and stability.
- Technology Experience: Demonstratable previous experience in supporting LAN/WAN/WLAN technologies, security and firewalls, and data centre switching.
- Change Management: Execute planned and BAU changes, patching and security updates within the client environments,



following best practices.
- 24x7 Support: Be part of the on-call team to provide round-the-clock assistance.
- Incident Management: Leverage ITIL principles and ServiceNow for troubleshooting and resolving incidents.
- Collaboration: Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity for our clients.
- Technical Documentation: Develop and maintain comprehensive documentation for client environments and solutions.
- Root-Cause Analysis: Conduct deep dives to resolve complex issues, providing long-term fixes.
- Service Development: Contribute to refining and standardizing Insight’s managed services solutions.
- Knowledge Transfer: Be part of a cooperative team, sharing knowledge and providing guidance to other technical team members.

Skills & Requirements:
- You will be skilled and experienced in one (or more) areas of Networking, Security or Da

📌 Engineer III (Delhi)
🏢 Insight Direct India
📍 Delhi