Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
Role Summary
We are looking for an experienced
Operations Manager
to lead and scale day-to-day e-commerce operations. The role requires robust operational ownership, people management, cross-functional coordination, and a solid understanding of technology-enabled processes. You will be responsible for ensuring smooth execution across stores, logistics, customer service,
and internal tech teams while meeting SLAs and driving continuous process improvement.
Key Responsibilities
Operations & Execution:
- Own end-to-end operational workflows across stores, logistics partners, and support teams
- Ensure SLAs, TATs, and service quality benchmarks are consistently met
- Monitor daily operational metrics and take corrective actions proactively
- Identify operational risks, escalations, and bottlenecks and resolve them efficiently
Team Management
- Manage, mentor, and upskill the operations and associate-level teams
- Allocate workloads, set priorities, and ensure productivity targets are achieved
- Act as an escalation point for complex customer, store, or logistics issues
Cross-functional Coordination
- Work closely with Engineering, Product, Customer Support, Store Managers, and Logistics teams
- Provide structured feedback to tech teams on bugs, system gaps, and enhan
📌 Operations Manager (Mumbai)
🏢 Fynd
📍 Mumbai