We are seeking an experienced AI Expert with strong Zendesk expertise to support a guided enablement and collaborative configuration engagement. This role is focused on empowering client teams to independently design, build, configure, and optimize AI-driven bots within the Zendesk platform.

This is not a hands-on keyboard implementation role. Instead, the AI Expert will work alongside the clienteamproviding structured guidance, best practices, and architectural directionwhile the client team remains hands-on throughout the build and optimization process.

Key Responsibilities:
- Lead guided enablement sessions for AI bot development within Zendesk
- Provide strategic direction on bot architecture, conversation design, and AI optimization
- Mentor client teams on configuration, workflows, integrations, and automation best practices
- Review configurations and provide recommendations for improvement
- Support the design of scalable, extensible bot frameworks
- Share industry best practices for conversational AI, NLP tuning, and performance optimization




- Enable governance models and operational best practices for long-term sustainability
- Ensure the client team builds capability and confidence to manage and extend the platform post-engagement

Must have qualifications:
- Proven experience designing and implementing AI-driven bots within Zendesk
- Strong understanding of conversational AI, NLP, automation workflows, and customer experience optimization
- Experience delivering enablement-led or advisory engagements
- Ability to coach and mentor technical and functional teams
- Solid communication and stakeholder engagement skills
- Experience with integration patterns and enterprise system environments

Nice to have qualifications:
- Experience with Zendesk AI, Answer Bot, and advanced automation features
- Background in customer support transformation initiatives
- Familiarity with AI governance, model training, and analytics opti

📌 AI Expert (Visakhapatnam)
🏢 XTGlobal
📍 Visakhapatnam