Hello Everyone,
Greetings from IRIS..
I am writing this job post to brief about the job opportunity with IRIS KPO Resourcing Pvt Ltd (IRIS Software Group) for Product Support Specialist - Technical Support ( SQL & Dot Net).
Please find the job description and specifications for your references,
please share your interest for the job opportunity with your updated resumes to
[email protected]
- Candidates must have hands on experience on handling L2 technical tickets (SQL @ Dot Net)
- Candidates must have excellent communications
- Previous experience of working in a Service Desk/Helpdesk/ Support environment
- Problem solving.
- Critical thinking.
- Debugging/troubleshooting .net applications and web applications.
- Solid SQL knowledge.
- Coding experience would be desirable.
This Vacancy is not for freshers, in future if we have any other vacancy we will let you know.
Experience required: 2 to 5 Years.
No of positions: 5
Shift timings: 8 AM to 11 PM IST (Rotational Shift) No Night Shifts
Job Location: Remote
Designation :
Customer Services Advisor / Associate
Main Responsibility:
- To ensure constant monitoring of the Service Desk logging system (Zendesk) ensuring all incidents and requests are resolved or triaged within SLAs and KPIs
- To ensure that the Service Desk logging system is kept up-to-date and accurate. To also ensure that all notes and associated information relating to calls are added to the system in an appropriate manner
- To utilise remote access technology, knowledge sources and diagnostic tools to either resolve or triage tickets to other iSAMS teams or 3rd party suppliers
- To monitor call flow and to raise awareness to the relevant team(s) when required e.g. when there are high volumes
- To identify repetitive incidents to raise awareness to the relevant team(s) by supplying precise and accurate information.
- To provide support to Customer Support Analysts enabling quick and effective resolutions to problems whether that is thr
📌 Application Support (Chennai)
🏢 IRIS KPO Resourcing
📍 Chennai