Remote Global End User IT Operational Support Associate Advance Logistics Center
As a Remote End-User IT Operational Support qualified, you will be responsible for Co-ordinating, maintaining and improving IT systems within an Advance Logistics Center (ALC) setting. Your tasks will include troubleshooting hardware and software issues, ensuring network stability, and providing technical support to ALC staff. You will play a crucial role in ensuring smooth and efficient ALC operations specifically around the Pick, Pack and Ship function.
Responsibilities
- Provide remote technical support for hardware, software, UPS and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers.
- ITSM Ticket management within agreed SLA’s
- Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime.
- Co-ordinate the maintenance and monitoring of network & Server infrastructure and connectivity globally for ALC’s.
- Assist in the implementation of new technologies and systems for process improvement.
- Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team.
- Technical and user support for WMS applications and satellite software with support from other Global support teams.
- Coordinate with vendors, internal teams and service providers for technical support and system upgrades.
- Ensure security protocols and standards are adhered to within the IT infrastructure.
- Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; Manages stock by anticipating orders; Requests quotes from suppliers; Places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers.
- IT Asset Management by performing
📌 Global ALC Operations Support (Bengaluru)
🏢 INGRAM MICRO PLATFORM TECHNOLOGY INDIA
📍 Bengaluru
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