The Sales Manager is responsible for driving business growth by acquiring new customers, managing key accounts, and achieving sales targets for the company's freight forwarding and logistics services. The role involves developing strategic customer relationships, identifying new business opportunities, preparing competitive quotations, and coordinating with operations to ensure excellent service delivery.
Key Responsibilities - Business Development
- Identify, develop, and secure recent business opportunities in Air Freight, Sea Freight, Customs Clearance, Transportation, Warehousing, and Value-Added Logistics Services.
- Generate leads through market research, networking, referrals, and customer visits.
- Develop and implement sales strategies to achieve monthly, quarterly, and annual sales targets.
- Prepare and execute customer acquisition plans for assigned territories.
Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers.
- Conduct regular customer meetings to understand logistics requirements and provide customized solutions.
- Ensure high levels of customer satisfaction and long-term business retention.
- Handle customer escalations and coordinate with internal teams for timely resolution.
Sales & Commercial Activities
- Prepare competitive freight quotations in coordination with the pricing and operations teams.
- Negotiate pricing, contracts, and commercial terms while maintaining company profitability.
- Follow up on quotations and convert opportunities into confirmed business.
- Monitor market trends, competitor activities, and pricing strategies.
Account Management
- Manage key customer accounts and ensure consistent business growth.
- Review customer shipment volumes and identify opportunities for cross-selling and upselling.
- Maintain regular communication with customers regarding service performance and business reviews.
Reporting & Administration
- Maintain accurate records