Operations Analyst (Bengaluru)

Operations Analyst (Bengaluru)

16 Aug
|
SP Software
|
Bengaluru

16 Aug

SP Software

Bengaluru

Role & responsibilities

Provide Level
1 Technical Troubleshooting using the Incident Management approach.

Collaborate
with IT, Operations & other support teams to resolve issues efficiently.

Ensure
service uptime and performance by driving process improvements & innovative
solutions.

Work in US
hours flexibility for evening and night shifts.

1–2 years of
relevant experience Sales Operations, Customer Care.

Analytical
mindset — great with reporting, metrics, and quantitative analysis.

Strong
technical troubleshooting skills — experience with Dell Tools (Customer Care,
Order Processing, Sales).

Incident
management & ITIL certification.

A team player
who thrives in a fast-paced, cooperative environment

Mandatory Skills :-

1. 1–3
years in international BPO

Preferred candidate profile

Less then 1 year also fine

📌 Operations Analyst (Bengaluru)
🏢 SP Software
📍 Bengaluru

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