Applies technical expertise in a set of technical solutions to provide guidance to customers. Recognizes opportunities and follows up with project management on optimizations of solutions and technical delivery, including automation and process streamlining. Provides proactive and reactive technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation. Assists customers with non-routine software updates, upgrades, configuration, and incident remediation and educates customers on product features, upgrades, and best practices. Generates and maintains customer deliverables and documentation to help customers implement solutions independently. Performs problem analysis and investigation independently, providing documented technical solutions ready for customers to implement, test, and maintain, and engages with stakeholders to support the alignment of technical deliverables with project goals.



Leverages customer insights to identify current service offerings and delivers presentations and contributes to consulting with clients on solutions for defined technical areas.

Key Responsibilities
Technical Leadership:
-Applies technical expertise in a set of technical solutions to provide guidance to customers.
-Recognized as a technical subject matter expert in a set of products, services, and best practices, staying updated with industry trends and advancements.
-Provides functional input during the pre-sales phase of opportunity, if asked.
-Recognizes opportunities and follows up with project management on optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) into solutions and technical delivery, where applicable.
Service Delivery:
-Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams for problem analysis and investigation and providing and verifying workarounds.
-Assists customer

📌 Senior Advanced Services Engineer (India)
🏢 Oracle
📍 India