Job Description:

The FC Learning Associate plays a pivotal role in driving operational efficiency and workforce performance by planning, creating, and executing comprehensive training programs. This role manages the end-to-end learning lifecycle for up to 2,000 associate and contract employees, ensuring compliance with Standard Operating Procedures (SOPs), reducing floor errors, and collaborating cross-functionally across the fulfillment center.

Key Responsibilities

1. Training Delivery & Execution
- Run new-hire inductions, regular role-based training, process updates, and refresher courses.
- Combine classroom sessions, online webinars, and hands-on practical training.
- Apply adult learning principles and clear warehouse process knowledge.
- Communicate effectively in English, Kannada, Hindi, and local languages.

2. On-the-Floor Support & Process Management
- Work directly on the floor alongside contract trainers to catch and prevent operational errors.
- Manage the full training lifecyclefrom Day 1 onboarding through offboardingfor up to 2,000 workers.




- Ensure strict adherence to workflow steps and assist in successfully passing internal and external audits.
- Correctly place workers into appropriate departments following their training completion.
- Act as a process Subject Matter Expert (SME), master live systems, and perform floor tasks directly.

3. Team Guidance & Operational Flexibility
- Lead and support trainers and Data Entry Operators (DEOs) to complete practical training on schedule.
- Ensure total alignment with team SOPs.
- Adapt to flexible working hours, including day/night shifts and weekends, as driven by operational demand.

4. Needs Analysis & Content Creation
- Identify performance gaps and struggling areas on the floor to design targeted interventions.
- Develop explicit, accessible training materials for both floor workers and office teams.
- Conduct soft-skills and basic communication workshops to boost overall associate performance.

5.

📌 Warehouse Trainer (Chennai)
🏢 Flipkart
📍 Chennai