About Providence
3P Incident Commander – Job Description
At Providence, we are grounded in our goal to serve all as we engineer for the future of healthcare. Our team builds the tech to enable our caregivers to deliver better healthcare outcomes and enhanced continuity of care. We focus on engineering, contemporary infrastructure, data intelligence, cloud, digital innovation, professional services, cyber security and application development & support.

Providence Global Innovation Center, launched in Feb 2020, is the first development and innovation center of Providence outside the United States. Providence is a $25B organization and is one of the largest health systems in the United States. At Providence, our 119,000 caregivers (employees) serve in 51 hospitals, 1,085 clinics and provide a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.

Providence GIC will help achieve our vision of health for a better world and be at the forefront of innovation in the healthcare industry.



We will have focused efforts around healthcare technology and play a vital role in driving digital transformation. In addition, we will enable improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.

Providence Global Center recently launched in Hyderabad, India as Global Capability Center for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

What will you be responsible for?
- Lead End to End Major incident management process effectively.
- Drive structured troubleshooting, escalation, and decision making during high pressure situations.
- Clear stakeholder & leadership communication.
- Accountable for the overall quality of the process and in compliance with the procedures, data models, policies, and technologies associated with the process.
- Ensure creation of in

📌 Sr Service Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad