Experience: 0 - 2 years

Work location: Chennai

Languages: English, Hindi, Tamil

As a Customer Success Executive at Lystloc, you own a portfolio of SaaS customers from onboarding through renewal. Your job is to make every account in your book successful enough that they stay, grow, and refer others. You will run onboarding, track adoption, flag risk early, surface expansion opportunities, and be the customers first point of contact for anything that matters.

This is a measurable, outcome-driven role. Success here is not about activity volume it is about retained logos, expanded revenue, and customers who would recommend us.

Key Deliverables:
- Onboard new customers to first value. Metric: Activate 90% of new accounts to first value within 14 days of kickoff.
- Retain your book of business. Metric: Maintain ?95% retention on assigned accounts; ?100% gross revenue retention.
- Grow your book through upsell and cross-sell. Metric:Source qualified expansion opportunities worth at least 15% of your books ARR each year; partner with Sales to close.
- Flag risk before it becomes churn.



Metric: Identify at-risk accounts ?60 days before renewal; achieve ?90% risk-flag accuracy on quarterly review.
- Turn happy customers into advocates. Metric: Deliver at least 2 customer advocacy assets per quarter — reference calls, case studies, testimonials, or blog quotes.
- Close the loop with Product. Metric: Submit a tagged customer-feedback summary every week; convert at least 1 customer insight per month into a triaged product input.
- Own customer-facing documentation. Metric: Author or update at least 2 help articles, FAQs, or how-to guides each month for your accounts and use cases.
- Hit response SLAs. Metric: Respond to customer messages within 1 business day, 95% of the time. CSAT ?4.5 / 5 on assigned accounts.

What you’ll do day-to-day:
- Run onboarding sessions, product walk-throughs, and training for recent customers over phone, video, and email.
- Hold scheduled check-in

📌 Customer Success Executive (Chennai)
🏢 Mindsbeam
📍 Chennai