Experience Required
- 1–3 years
of relevant experience
- Immediate joiners
or candidates with a
notice period of up to 15 days
will be given preference.
- Candidates outside the 1–3 years experience range will not be considered.
The Customer Success team plays a key role in delivering a seamless experience to customers by handling queries, resolving issues related to insurance policies and claims, and ensuring high-quality support.
Key Responsibilities:
- Handle customer queries and provide timely resolutions
- Assist customers with insurance policies and claims
- Deliver excellent customer experience through effective communication
- Identify issues and provide appropriate solutions
- Collaborate with internal teams for smooth resolution
- Maintain proper documentation of interactions
Role Expectations:
- Ability to manage high-volume interactions
- Robust communication with empathy and patience
- Ownership mindset with a proactive approach
Preferred Background:
- 2–3 years of experience in Customer Support / Customer Success
- Voice support experience is mandatory
- Experience in B2B2C environments is preferred
- Exposure to health insurance/healthcare is an added advantage
Work Details:
- 5 days Work From Office (Bangalore)
- 8-hour rotational shifts (No night shifts)
- Weekly rotational offs
If you are interested in this opportunity, please reply to this email with your updated resume. We would be happy to discuss this role further with you.
Looking forward to your response.
📌 Customer success Support (Bangalore Metropolitan Area)
🏢 Dinoxo
📍 Bangalore Metropolitan Area
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