Operational Support:
- Ensure immediate closure of contracts upon expiration.
- Verify equipment master data and customer master data at the time of contract booking.
- Conduct monthly reviews and follow up with zones to ensure timely execution and closure of contract jobs.
- Attend audits and submit all documents related to service contracts.
- Generate S2M orders and ensure their timely closure by coordinating with Zonal Service Planners.
- Create recent customer CSI and maintain master data by coordinating with the MDM Hub CSI team and collecting all required documents directly from Zone or through dealers.
IN ORDER TO ensure providing on-time services.
Sales Support:
- Ensure timely booking of service contracts in SAP by reviewing quotations and collecting relevant information from Sales Engineers, in coordination with Zonal Service Planners.
- Raise contract invoices as per the agreed billing frequency.
- Create credit notes and debit notes.
- Monitor accrued and deferred revenue and take appropriate actions to maintain control.
- Create proforma invoices and follow up with the sales team for payments.
- Create and transfer equipment in SAP by collecting and providing the required data.
- Coordinate with Product Managers, ISC, and GECIA for the creation of new parts in the system.
IN ORDER TO ensure timely service support towards customers.
Operations Support
- Improve customer responsiveness through effective coordination and communication with zones regarding system updates and changes.
- Understand and resolve system-related issues raised by zones, including SAP, COPS, ePad, and other applications.
- Create SNOW/MyQuest tickets for system issues and escalate them appropriately to ensure timely resolution.
- Understand and resolve issues related to ACDC, including invoicing, delivery challans, and RMAs.
- Coordinate with Global Process Engineer (GPE) to address process-related challenges and resolve issues.
- Bridge the gap between ACDC and the zo
📌 Central Service Planner- CTS (Pune)
🏢 Atlas Copco Group
📍 Pune
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