Job Description for Service Now Architect

We are seeking an experienced and creative ServiceNow Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise initiatives. The role involves working closely with business stakeholders, developers, and IT operations teams to ensure alignment of the ServiceNow roadmap with enterprise goals, while maintaining high standards of performance, scalability, and reliability.

Key Responsibilities
- Platform Architecture & Governance
- Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices
- Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, etc)
- Establish and enforce platform design standards, development guidelines, and governance controls.
- Solution Design & Delivery
- Translate business requirements into functional and technical architecture using ServiceNow capabilities
- Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer,



IntegrationHub, and custom development
- Guide module implementations, customizations, and enhancements
- Stakeholder Management
- Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements
- Present architecture decisions and roadmaps to executives and stakeholders
- Serve as SME on the ServiceNow Platform
- Performance, Security & Compliance
- Ensure platform health, performance tuning, security design, and adherence to compliance standards.
- Conduct periodic platform audits and participate in risk assessments and disaster recovery planning
- Mentorship & Leadership
- Provide technical leadership and mentorship to ServiceNow developers and administrators
- Contribute to hiring, onboarding, and training of ServiceNow team members.

Required skills & Experience
- 10-14 years of IT experience, with 6+ years in ServiceNow architecture and platform own

📌 Servicenow Architect (Chennai)
🏢 Allegis Group
📍 Chennai