We are hiring the Customer Support Representative experts for Spanish Language.

Job Description:
- Qualification : Graduate /Postgraduate
- Minimum 2-5 years of international Customer Support Representative with Spanish Expertise and excellent in English also
- 5 days working and 2 days off.
- Should be ok with night shift and rotational off.
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Excellent communication skills.
- Salary : As per industry standards.
- Work Location : BLR
- 2-way cab facility will be provided.
- Immediate to 30days Notice preferred .

Roles & Responsibilities:

Customer Support & Issue Resolution
- Handle customer inquiries via calls, emails, and/or chat, depending on assigned LOB and market.
- Resolve issues related to orders, returns, repairs, exchanges, product troubleshooting, and account concerns.
- Provide first‑contact resolution whenever possible and escalate complex cases per defined procedures.
- Apply soft skills to de‑escalate difficult interactions and turn negative experiences into positive outcomes.





Documentation & Systems Use
- Accurately document all customer interactions in client‑approved systems.
- Create and update cases, orders, and service tickets following client guidelines.
- Ensure correctness of data to support downstream teams (logistics, repairs, QA, analytics).

Process & Policy Adherence
- Follow client ‑approved process flows, scripts, and escalation paths, with flexibility when customer experience requires it.
- Comply with Quality Information Security Management System (QISMS) and PCI‑DSS standards to protect customer and company data.

Performance & Quality
- Meet defined KPIs such as handle time, documentation accuracy, quality scores, adherence, and customer satisfaction.
- Act on coaching feedback and participate in upskilling or cross‑training as required.
- Maintain schedule adherence and proper use of AUX codes.

Collaboration & Team Contribution
- Work closely with team lea

📌 Customer Support Representative (Bengaluru)
🏢 Joan Technologies
📍 Bengaluru