Job Title: IT Support Engineer

Experience: 4 6 Years

Location: Pune

Work Mode: Work From Office (5 Days)

Job Summary:

We are looking for a skilled IT Support Engineer to provide technical assistance and support for

hardware, software, and network-related issues. The ideal candidate should have hands-on

experience in troubleshooting, system maintenance, and end-user support in a quick-paced

corporate environment.

Key Responsibilities:
- Provide L1/L2 technical support to end-users for desktops, laptops, printers, and

peripherals
- Install, configure, and maintain Windows OS, MS Office, and enterprise applications
- Troubleshoot hardware, software, and network issues in a timely manner
- Manage and maintain Active Directory (AD), user accounts, and access permissions
- Handle ticketing tools (ServiceNow, Jira, etc.) and ensure SLA compliance
- Support VPN, LAN/WAN connectivity, and basic network troubleshooting
- Coordinate with vendors for hardware repairs and replacements
- Perform regular system updates, patches,



and antivirus management
- Maintain IT asset inventory and documentation
- Assist in onboarding/offboarding activities (system setup, email configuration, access

provisioning)

Required Skills:
- Strong knowledge of Windows OS (Windows 10/11), MS Office 365
- Experience with Active Directory, DNS, DHCP
- Basic understanding of networking concepts (TCP/IP, VPN, Firewall)
- Hands-on experience with ticketing tools (ServiceNow, Freshservice, Jira)
- Knowledge of hardware troubleshooting (Desktops, Laptops, Printers)
- Familiarity with remote support tools
- Good communication and problem-solving skills

Preferred Skills:
- Experience with MacOS support (optional)
- Exposure to Azure AD / Cloud environments
- ITIL certification or knowledge of ITIL processes

Education:
- Bachelors degree in Computer Science, IT, or related field

📌 IT Support Engineer (Pune)
🏢 SightSpectrum
📍 Pune