Role Summary We are seeking an L1 Engineer responsible for supporting Microsoft Intune device configuration management and maintaining accurate Configuration Management Database (CMDB) records in ServiceNow. The candidate will assist in device lifecycle management, configuration compliance monitoring, asset reconciliation, and CMDB data quality activities while adhering to established operational processes and SLAs.
Key Responsibilities
Microsoft Intune Administration • Monitor Microsoft Intune console for device compliance and configuration status. • Support deployment and troubleshooting of: • Configuration Profiles • Device Restrictions • Compliance Policies • Endpoint Security Policies • Application Assignments • Assist in device enrollment activities for: • Windows 10/11 • Mac OS • iOS/iPadOS
Skill Requirements
Primary: CMDB
Other Requirements
ServiceNow CMDB Administration • Maintain and update Configuration Item (CI) records within CMDB.
• Validate data accuracy and completeness of hardware and software asset records. • Perform asset reconciliation and CMDB data quality checks. • Support CI creation, modification, retirement, and lifecycle management. • Assist in relationship mapping between Configuration Items. • Execute regular CMDB audits and identify missing or duplicate records. • Coordinate with infrastructure and application teams for CI validation. ITSM & Operational Activities • Handle incidents, service requests, and operational tasks within SLA. • Participate in change implementation activities related to endpoint management. • Maintain operational documentation and knowledge base articles. • Support reporting and governance reviews. • Follow ITIL-based incidents, change, and problem management processes. • Weekly/Monthly, Adhocs calls with customers. • Sharing correct and data driven reporting ________________________________________ Required Technical Skills Endpoint