About Business line/Function:
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Market Operations (MOP) and Client Engagement & Financial Security (CEFS) teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Position Purpose:
An increasing role is played by ISPL Operations to support various Business lines. The position’s main purpose is to equip ISPL Operations with the ability to contribute to Transformation around the 5 levers defined at Group level
v Implement current customers journeys
v Upgrade the operational model
v Adapt information systems
v Make better use of data to serve clients
v Work differently
Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites).
Coordinating with various Operations departments (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)
To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)
Responsibilities
Direct Responsibilities
Transitions / Strategic Projects
- The E2E management (Outsourcing and Insourcing) aspect from the Beneficiary to the Provider for each activity to be transitioned
- Liaise with the Business stakeholders
- Asses the Criticality and Risk nature of the activity to be outsourced
- Create Business Cases (Financial impact – Cost Saving / Avoidance)
- Outsourcing Committee Kick Off
- Liaising wit