About the Role
We are looking for a proactive and client-focused Account Manager to manage and grow relationships with international eCommerce brands. The ideal candidate should have hands-on experience in Amazon account management, Amazon advertising, marketplace operations, and client servicing. This role requires ownership of client success, KPI management, reporting, and cross-functional coordination to ensure excellent service delivery.
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for assigned clients.
- Build solid relationships with brand owners and stakeholders.
- Conduct weekly, monthly, and quarterly business reviews.
- Understand client objectives and translate them into actionable plans.
- Manage client expectations and ensure timely resolution of concerns.
Account & Marketplace Management
- Manage Amazon Seller Central and Vendor Central accounts.
- Monitor account health, sales performance, inventory levels, and operational metrics.
- Coordinate catalog, content, pricing, promotions, and marketplace activities.
- Identify growth opportunities across Amazon and other marketplaces.
Amazon Advertising & Growth
- Manage and optimize Amazon PPC campaigns.
- Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
- Work with internal teams to improve listings, conversions, and sales performance.
- Recommend strategies for revenue growth and profitability improvement.
Performance & KPI Management
- Own client KPIs and service delivery commitments.
- Track business performance against agreed targets.
- Prepare and present weekly and monthly performance reports.
- Drive continuous improvement initiatives to enhance account performance.
Project Coordination & Execution
- Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
- Ensure timely completion of client deliverables.
- Maintain project timelines, action trackers, and follow-up schedules.
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📌 Key Account Manager (Mumbai)
🏢 Ergode
📍 Mumbai