Hindi-Speaking E-commerce Customer Support Executive
Company: Blueisland Clothing Private Limited
Location: Madurai, Tamil Nadu
Job Type: Full-time, Permanent
Work Mode: Work from Office
Salary: ₹15,000–₹20,000 per month
Number of Openings: 3
About the Position
Blueisland Clothing Private Limited is looking for a confident Hindi-speaking candidate to join our e-commerce operations and customer support team in Madurai.
The selected candidate will communicate regularly with customers from different parts of India, especially Hindi-speaking customers. Therefore, confident spoken Hindi is mandatory for this position. English alone is not sufficient.
This is not a purely back-office position. The candidate must be comfortable handling customer calls, WhatsApp messages, emails and operational follow-ups.
Mandatory Language Requirements
* Confident spoken Hindi – Mandatory
* Ability to read and write professional English – Mandatory
* Tamil communication – Preferred
* Telugu, Kannada or Malayalam – Additional advantage
Candidates who are unable to handle customer conversations in Hindi should not apply.
Key Responsibilities
* Handle Hindi-speaking customers through calls, WhatsApp, chat and email
* Respond professionally to customer questions and complaints
* Process and manage daily e-commerce orders
* Confirm orders, addresses and delivery availability with customers
* Track shipments and provide accurate delivery updates
* Follow up on delayed, undelivered and returned shipments
* Coordinate with courier partners for delivery reattempts and other shipment issues
* Handle address changes, cancellations, replacements and refund requests
* Update customer and order information accurately
* Maintain daily trackers, reports and follow-up records
* Take ownership of customer cases until they are resolved
* Deliver a professional and positive customer experience