Company:
IT Services Organization

Key Skills:
CMDB, ITOM, Incident Management, Change Management, ServiceNow, Problem Management, Operations Management,

Scripting, Automation

Roles and Responsibilities:
- Configure and administer ServiceNow ITOM capabilities to support IT operations management workflows.
- Maintain and govern CMDB data to ensure configuration accuracy and reliable service mapping.
- Manage Incident Management processes, including triage workflows, assignment logic, and operational reporting.
- Support Problem Management and root-cause workflows to reduce recurring incidents.
- Implement and oversee Change Management processes, including approvals, scheduling, and change tracking.

Skills Required:




- 6-12 years of relevant experience
- Strong experience with ServiceNow platform and ITOM modules.
- Expertise in CMDB administration and service mapping.
- Experience in Incident Management, Problem Management, and Change Management.
- Knowledge of IT Operations Management (ITOM) best practices.
- Experience with scripting and automation is an added advantage.
- Robust analytical, troubleshooting, and communication skills.

Education:
Bachelor's Degree in Computer Science or related field

📌 Servicenow ITOM Specialist_101202 (Chennai)
🏢 MyCareernet
📍 Chennai