In this role you will be responsible to ensure timely and accurate service delivery as per client standards. This role requires excellent communication skills, the ability to multitask, and a passion for people.
ESSENTIAL DUTIES and RESPONSIBILITIES
- Ensure timely and accurate service delivery as per client standards
- Ensure consistent productivity and accuracy performance as per team requirements
- Prompt response to queries from Internal or External stakeholders
- Taking ownership of reporting work in the process
- Review and suggest updates for Standard Operating Procedures
- Escalate non-compliance issues of process/procedures as per protocol
- Identify, share, support, and implement operational improvements
- Ensure compliance to all the reports
- Inbound Calling/ International Voice Process (B2B or B2C)
- Maintain all documentation/tracking in the applications up to date for the processes
- Must adhere to Login schedule and Organizational Policies.
- Must be ready to Work from Office on all 5 days
- Responsible for call Audits, efficient in onshore connects/Communications
- Develops training material and documentation for global support in the ongoing workplace
- Maintain and share the various trackers such as Escalation Tracker, Client Updates Tracker, Audit Tracker etc.
Preferred candidate profile
Graduate in any stream.
1-3 years of relevant experience into International Voice Process (B2B)
Good written & verbal communication skills
Ability to work 24*7 shift timings
Proficient in computer applications including Excel & Word