Revenue Control, Pricing & Reservations Specialist

Location: Fully Remote
Employment Type: Permanent, Full-Time
Schedule: Pacific Standard Times
Reports to: General Manager
Compensation: Annual plus annual performance bonus

Cover letter needed: Yes

Position Summary

We are seeking a highly accurate and trustworthy qualified to permanently join our General Manager in a fully remote position.

The specialist will monitor hotel transactions, audit refunds and adjustments, verify reservation rates, implement approved room-price changes, and support reservation sales. The specialist will also adjust prices for future. This is a hybrid hotel revenue and operations, financial-control, and sales-support position—not a traditional accountant or senior revenue-manager role.

The successful candidate must understand hotel PMS transactions, reservations, rate plans, financial controls, and guest folios. This person will help prevent revenue leakage while keeping the hotel’s rates accurate and competitive.

Primary ResponsibilitiesPMS Transaction Monitoring




- Review daily PMS reports for refunds, rebates, discounts, voids, corrections, write-offs, and manual adjustments.
- Confirm that every refund and adjustment has a legitimate reason, supporting documentation, and required approval.
- Identify duplicate refunds, unusual transactions, unauthorized discounts, unexplained rate reductions, and missing charges.
- Review guest folios for incorrect rates, taxes, payments, balances, and transaction postings.
- Compare PMS activity with payment-processor and credit-card settlement reports when required.
- Maintain an audit trail showing the transaction, employee, amount, reason, approval status, and corrective action.
- Immediately escalate suspected fraud, unauthorized activity, or significant discrepancies.

Reservation and Rate Review
- Review new and modified reservations for correct room type, rate plan, dates, discounts, taxes, and payment instructions.
- Verify weekly, mo

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