- About the Role:The Application Support Engineer plays a key role in ensuring the stability, reliability, and performance of SIRVA s applications
- This position is responsible for providing Tier 2 support, troubleshooting issues, and collaborating with cross-functional teams to enhance application efficiency
- The role also involves identifying improvement opportunities, driving technical initiatives, and coaching other team members within the Application Support function

Key Responsibilities:
- Provide Tier 2 support for SIRVA applications and escalate issues to Tier 3 when necessary
- Identify, document, and address root causes of application problems
- Lead initiatives to improve application reliability and performance
- Create and maintaincomprehensive documentation including architecture, configuration, integrations, procedures, and known errors
- Plan, configure, and maintain monitoring tools to ensure timely response to alerts
- Install, configure, and maintain SIRVA applications to ensure consistency across environments




- Collaborate effectively with team members within Application Support and other technical/non-technical teams to ensure productive resolution and knowledge sharing
- Qualifications Skills:Education / Certification:Bachelor s degree in Information Technology, Computer Science, or a related field (equivalent work experience may be considered)
- Microsoft MCSE (Server Infrastructure) certification is an asset

Experience:
- 5+ years experience deploying, maintaining, and troubleshooting technologies built on the Microsoft Windows stack (IIS 7+, .NET, SQL Server)
- Experience in web application development and understanding of the full software development lifecycle (SDLC)
- Proficient in MS Transact-SQL
- Experience with Azure DevOps and PowerShell scripting
- Experience using monitoring tools such as SolarWinds
- Understanding of TCP/IP-based services including DNS, DHCP, HTTP, SSH, and SMTP is an asset
- Familiarity with ITIL Change Managem

📌 IT Application Support Engineer (Gurugram)
🏢 Allied Moving Services
📍 Gurugram