Valuestream Business Solutions Pvt Ltd is hiring a Senior Quality Analyst.
Location: Silkboard Maruti chambers
Working Days : Monday to Saturday
Timings: 10am to 7pm
BPO Experience Mandatory
Requirements:
- Education/Language: Any degree; mandatory proficiency in English and Hindi.
- Experience:
Quality inspection, auditing, and testing.
- Technical Skills: Proficiency in MS Office, QA databases, and 7 QC tools (Pareto,
histograms, etc.).
Key Responsibilities:
- Monitor calls, conduct audits (RCA/ACPT), and provide feedback to agents.
- Publish quality dashboards and manage OJT batches and pre-shift briefings.
- Identify bottom quartile performers and lead improvement through coaching.
If interested, please reply with your updated resume and a brief cover letter detailing your relevant experience.