Job Offer: Trainig Manager – KredSetu

Location: Recent Delhi, India

Job Responsibilities

· Build and continuously iterate the local collection training system in alignment with India’s business targets, delinquency bucket strategies, product features and RBI compliance requirements. The system shall cover new hire induction, on-the-job upskilling, targeted intensive training, compliance refresher training and management training.

· Develop and regularly update training materials, standard collection script library, objection handling handbook, repayment negotiation guide, compliance violation case library and SOPs for high-risk scenario response.

· Design differentiated training content corresponding to Bucket 0–5 delinquency stages, including reminder strategies, RPC improvement, PTP securing, PTP honouring, repayment conversion, complaint prevention and escalation handling.

· Lead the local collection trainer team, arrange training schedules, assign training tasks, and monitor training delivery quality, trainee engagement,



exam pass rates and post-onboarding performance of new agents.

· Establish assessment criteria for new hire induction, mock call certification, script validation and compliance clearance. Ensure agents can only go live to handle cases after completing 100% compliance training and passing all assessments.

· Collaborate with Collection Managers, QA, Compliance and Operations teams to continuously refine training priorities based on call quality audit results, complaints, violation cases and business data.

· Conduct regular competency assessments for tenured collection staff, and formulate targeted improvement plans for teams suffering from low RPC, low PTP conversion, low recovery rates, high complaint ratios and elevated compliance risks.

· Drive implementation of the RBI Fair Practices Code, Digital Lending Guidelines, code of conduct for Recovery Agents, as well as customer privacy and data protection requirements within the collection t

📌 Trainig Manager – KredSetu (Central Delhi)
🏢 KredSetu
📍 Central Delhi