Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Service Center
- Key Responsibilities
Responsibilities
Operational
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff
- Ensure protected, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the service center and communicate the same to Hubs,
Origins and Customer Services for resolution
- Follow up with origin for non delivery exceptions and alternate instructions; On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
- Monitor performance of staff in the Service Centre and ensure conduct of train
📌 Operations Executive-MZN (Muzaffarnagar)
🏢 Blue dart
📍 Muzaffarnagar
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