Key Responsibilities
- Drive overall OPD business growth by increasing consultation volumes and specialty utilization.
- Achieve monthly OPD revenue and patient volume targets.
- Monitor and improve OPD consultation conversion rates (appointments to completed consultations).
- Drive consultation re-bookings for follow-up visits and ensure adherence to treatment plans.
- Track and improve doctor-wise follow-up/rebooking rates and patient retention.
- Analyze OPD performance metrics and implement action plans to improve business outcomes.
- Coordinate with consultants to optimize appointment schedules and maximize OPD productivity.
- Supervise OPD operations, including registration, appointments, billing, and patient flow.
- Reduce patient waiting time and improve patient experience.
- Coordinate with diagnostics, pharmacy, IPD, and other departments to increase cross-service utilization.
- Monitor daily, weekly, and monthly OPD MIS, including revenue, consultation volumes, cancellations, no-shows, rebooking percentage, and conversion rates.
- Handle patient grievances and ensure high patient satisfaction.
- Ensure compliance with hospital SOPs, NABH standards, and quality protocols.