- Monitor, support, and troubleshoot Informatica PowerCenter batch jobs in production
- Handle incident, problem, and change management using ServiceNow
- Perform root cause analysis (RCA) and implement permanent fixes
- Execute SQL and PL/SQL queries for data validation and issue resolution
- Collaborate with development teams for defect fixes and performance improvements
- Manage and monitor job scheduling using Control-M or equivalent schedulers
- Develop and maintain Unix/Linux shell scripts for automation and operational support
- Ensure SLA adherence for all batch operations and production support activities
- Maintain operational documentation and support procedures
Required Qualifications
- Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Minimum 8+ years of hands-on experience in Informatica Batch Operations / Production Support.
- Strong working experience with Informatica PowerCenter, including monitoring, troubleshooting, and performance tuning of batch jobs.
- Solid expertise in SQL and PL/SQL,
with the ability to perform complex data validations and root cause analysis.
- In-depth experience with Oracle Database in production environments.
- Proficiency in Unix/Linux operating systems, including shell scripting for automation and operational support.
- Experience handling incident, problem, and change management processes in enterprise environments.
- Solid understanding of SLA-driven production support models and batch processing workflows.
- Ability to work in shift-based and on-call support environments.
- Excellent analytical, troubleshooting, and communication skills.
Preferred Skills
- Experience working with enterprise job schedulers such as Control-M or equivalent tools.
- Hands-on experience with ServiceNow for ticketing, incident tracking, and change management.
- Exposure to CI/CD tools such as Jenkins for deployment and automation workflows.
- Familiarity with Git or other version con