FIRST LINE manager

About the Role

Position Title / Designation

First Line Manager

Reporting To

Second Line Manager

Age

Around 32 years

Location of Work

Across India

Experience

Around Experience 7 years :

Around 1-2 years of experience as FLM either in Nutrition or 2-3 years in Paed Gyn.

He has to be 100% achievement in one of the last two years

Preferably from Top Nutrition or Paed / Gyn Companies

Qualification

B. Pharm / B.Sc.

Job Description

Sales Achievement:

1. Achieving monthly sales target(Primary Secondary) year after year.
2. Conduct Joint Field Work (JFW) with TBMs mainly focusing on demonstrating to TBMs on Doctor Conversion, weekly target achievement root-cause identification for non-achievement of targets.
3. Coach guide TBMs during JFW in achieving weekly sales targets and Doctor conversion
4. Execute mitigation plan for the identified root-cause to achieve set targets
5. Pursue and Track continuous Rx generation from the prescribers
6. Make sure conversion of non-prescribers every month from each Territory.
7.



Retail Chemist Prescription Audit (RCPA) for reviewing Drs List periodically.

Customer delight (Highly satisfied customers):

1. Potential Customer Identification Selection for promotion
2. Potential Customer Coverage with right duration, frequency and Brand/therapy/company promotion Strategy execution
3. In-Clinic Performance feedback loop to create highly satisfied customers
4. Should focus on Continues addition of loyal Customers
5. FLM have to make sure retail availability, which involves proper RCPA, checking and demonstrating the process to ensure every prescription is honored

PROCESS:

1. In clinic performance of each TBM should be monitored and ensure TBMs gives positive in clinic performance through Product selection, Communication, Objection handling and demanding prescriptions, taking performance feedback Adhering to JFCR process
2. Adhering to SFA Compliance
3. Timely Submission of monthly Tour plan
4. Should maintain

📌 AREA BUSINESS MANAGER (Kolkata)
🏢 Panacea Biotec
📍 Kolkata