Team Lead - Customer Support (Inbound )
- Opening: 1 Nos.
- Employment Type: Full Time
- Reference:
- Work Experience: 2.0 Year(s) To 5.0 Year(s)
- CTC Salary: 3.50 LPA TO 5.00 LPA
- Function: Sales / BD
- Industry: Banking/Financial Services
- Qualification: Any - Any Graduation
- Location: Pune

Job Description:

We are looking for candidates with relevant experience in handling inbound and chat processes, along with team handling skills.
- Supervise and manage a team responsible for handling inbound calls, chats, emails, customer queries, and reviews on iOS.
- Ensure all customer interactions (calls, chats, and emails) are promptly addressed and resolved within established service level agreements on a daily basis.
- Provide guidance and support to team members, including training on call handling, chat/email etiquette, query resolution techniques, and product knowledge.




- Monitor team performance and productivity, identify areas of improvement, and implement strategies to optimise efficiency.
- Conduct regular quality assessments of calls, chat conversations, and email responses to maintain high customer service standards.
- Act as a point of escalation for complex or sensitive customer issues, coordinating with other departments for timely resolution.
- Lead a team of at least 10 executives and ensure smooth day-to-day operations across inbound and chat processes.
- Create a collaborative and positive team workplace.
- Motivate the team to consistently achieve and exceed their targets

Key Skills :
- Inbound
- Inbound Process
- Chat Process
- Team Handling
- Team Management

📌 Team Lead (Pune)
🏢 Mantras2Success Consultants
📍 Pune