Minimum qualifications:
- Bachelor s degree or equivalent practical experience.
- 5 years of experience in project management.

Preferred qualifications:
- 3 years of experience in a client-facing role.
- 3 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).
- Experience in data analysis, dashboards creation and identification of product and business insights.
- Experience in managing escalations (e.g., handling customer communications, filing bugs to engineering, etc.).
- Experience in account/campaign management, technical troubleshooting, or customer support.
- Experience in troubleshooting or demand generation campaigns.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support,



to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support c

📌 Product Support Consultant, Product Center of Excellence (Hyderabad)
🏢 Google
📍 Hyderabad